SPYSTUFFUSA.COM L.L.C. allows customers to return any item within 30 days 14 for electronics 'of purchase that have been opened while being videoed recorded or never been opened, but the customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must call or Submit a Support Ticket to inform us of the return and obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods. The payment will be refunded by the same payment method that was used at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SPYSTUFFUSA.COM L.L.C. works diligently packaging your order to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (Fed Ex, USPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call us or Submit a Support Ticket to inform us of the situation and we will do our best to assist you with the claim. We will be unable to help you if you have not already placed a claim with the shipping company.
We do not warranty any airsoft guns that we sell for less than $5.00. All airsoft guns that are over $5.00 are guaranteed to work when they are opened. We cannot offer an extended warranty on any airsoft products because there are too many factors that could cause damage to the guns. The main causes for damage to airsoft guns are the use of poor quality BB’s and paintballs, or simply that the gun was dropped by the end user. In the event that you do receive a gun that is over $5.00 and does not work, please call us or Submit a Support Ticket to inform us of the situation. When we receive your claim we will issue you a RA#, and may request for the gun to be shipped back. If the gun does have a defect we will issue you a credit or give you a refund by the same method you used to purchase the item. We will not ship a replacement gun or refund the shipping charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destination you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
Please Note: Stun Guns are illegal in the state of Hawaii, Massachusetts, Rhode Island and U.S. Virgin Islands. They are also illegal in Chicago, Illinois, The District of Columbia and Nassau County, New York. We WILL NOT SHIP to the above locations or any other location where they are illegal. If you live in an area where they are illegal please refrain from purchasing Stun guns. We will NOT Ship to you and will remove the items from your order